Talk to a person
There’s no chatbot and no ticket portal. Email us and a human replies within one business day, Sydney time — usually much sooner.
Reply within one business day (Mon–Fri, Sydney time). If you’re writing about a specific photo, paste its link so we can find it quickly — we never need you to re-send the photo itself.
What to include
Something went wrong
A restoration that failed or looks wrong, a download that didn't arrive, a sign-in link that didn't work. Include the photo page link if you have it.
Email about this →Billing and refunds
Charged twice, bought a pack by mistake, or unhappy with a result. Tell us the email you signed up with; refund requests within 14 days are honoured.
Email about this →Your data
Requests to access, export, correct or delete your information. You can delete any photo yourself from its page, and all photos at once from Account.
Email about this →
Data requests
Our privacy policy explains exactly what we store, for how long, and how to get it removed. Photos auto-delete after 30 days regardless; for account deletion or a copy of your data, email the address above and we’ll complete it within 30 days.
Terms, refunds and cancellation are covered in the terms of service.
Heirloom is an independent product and is not affiliated with any other photo app.